Privacy information.

What the inquiry form collects

When you submit a rental inquiry, we collect your name, organization, email address, intended use, location and expected rental period. You can also provide a phone number, approximate capacity, preferred application or configuration, desired start date and additional project details. If you use the space planner, its selected use, headcount and example furniture layout can be carried into the form for you to review and edit. The Custom Solutions form also accepts your project idea and optional sketches, photos or requirements that you choose to attach.

The inquiry record includes your agreement to be contacted, a reference number, the submission date and its status. Please share only the information needed to describe your project. Do not include payment details, personal medical information or sensitive operational details.

How the information is used

FORTS uses the details you provide to assess your rental requirement, discuss potential configurations and contact you about your inquiry. Your agreement on the form covers responding to that inquiry; it does not subscribe you to a marketing mailing list.

Storage and access

Submitted inquiries are stored in a database provided by Cloudflare, which supports this website. Your inquiry is not published on the site. The confirmation displays a reference number so you can identify your request when contacting FORTS.

Optional project attachments are stored using Cloudflare file storage. Their download links are included with your inquiry so the FORTS team can review them. These links are unlisted; anyone who receives a link may be able to download the file, subject to the website’s access settings.

Website hosting providers may process technical information needed to deliver and protect the service, such as connection and request data. The rental inquiry record itself does not include your IP address.

When a sales service is connected, inquiry details may also be sent to that service to help FORTS review and respond to requests. The website records whether that handoff was configured and whether delivery succeeded.

Optional website analytics

If you accept analytics, FORTS measures visits to public pages, estimated active time on each page, scroll milestones, clicks on selected buttons and links, planning-tool selections and quantities, and the steps reached in an inquiry form. We also measure successful submissions and broad categories of website or submission errors. These events help us improve the website and understand which content generates relevant rental interest. Declining analytics does not affect the website or your ability to submit an inquiry.

FORTS’ own analytics events contain a randomly generated session identifier, the public page path, an event category, a traffic-source category and a timestamp. We can also record limited campaign labels from tagged links, a broad device and browser category, and browser language. With your analytics permission, we also record approximate city, region and country and the network’s registered owner and autonomous system number, when Cloudflare supplies them. FORTS does not store your IP address, name, email address, phone number, form answers, full referring URL or complete query strings in these analytics records. Campaign labels are filtered and length-limited; links should never contain personal information. The session identifier changes after 30 minutes without a measured interaction. We do not record your screen.

After you accept the current analytics notice, we also save a separate, random browser identifier in local storage for up to 90 days. This lets FORTS recognize repeat visits from that browser. It does not identify a person or connect different devices. Clearing browser storage or using a different browser can make a returning visitor appear new. The identifier expires without extending its original expiry and is removed when you withdraw analytics permission. We do not use device fingerprinting.

Planning-tool analytics contain selected categories and quantities, such as a layout type or furniture count. They do not contain drawings, saved plans, custom names or project descriptions. Inquiry-progress analytics record the form type, step and outcome, without copying answers or unfinished contact details. Website-error analytics use fixed categories rather than error messages, logs or stack traces.

Page timing uses a random identifier for each page visit and cumulative active time. It runs while the page is visible and focused, pauses after 60 seconds without an interaction, and resumes when you return or interact. Updates are sent about every 15 seconds and when you leave a page. Timing is an estimate because a browser may not deliver its final update. We do not record keystrokes, mouse coordinates or interaction contents. Earlier visits without timing data are shown as “Not recorded,” not zero seconds.

With the same permission, our server sends your connecting IP address to ipapi.is to look up the organization registered to that address. When the hosting service cannot provide that connection information, your browser contacts ipapi.is directly, which receives your IP address as part of that connection. The browser returns only the organization, network and approximate location fields to FORTS, never the IP address. Browser-reported results are unverified. We keep lookup results for up to 30 days; server results may also include the organization’s domain and network type. This result can refer to an internet provider, hosting service or VPN; it does not establish your employer or identify an individual. Names and contact details submitted in inquiry forms remain separate unless you also choose the optional inquiry-to-visit link described below. We do not send your inquiry answers, page history or contact details to ipapi.is.

Optional link between an inquiry and your visit

If analytics is enabled, you can separately choose to link an inquiry to your current website visit. This choice is optional and unchecked by default. It allows the FORTS team to see the name and company you provide alongside the public pages, tools, estimated active time and other analytics recorded for that session. This permission applies to the current session; recognizing a returning browser does not copy your name onto other visits. You do not need a company to make an inquiry. Submitting an inquiry without this choice does not identify your visit.

We store the link using your temporary session identifier and inquiry reference, keep it for up to 90 days, and show it only in the private FORTS marketing dashboard. Your name is self-reported in the inquiry; it is not inferred from your network, IP address or browsing behavior. Contact details continue to be handled as inquiry records. Declining analytics or sending a Global Privacy Control or Do Not Track signal prevents creation of this optional link.

FORTS’ own analytics records are stored using Cloudflare and available to the FORTS team through a private marketing dashboard. Reports cover up to 90 days; older events are automatically removed as new analytics activity is recorded. IP-organization lookup results are excluded from reports after 30 days and removed during ongoing analytics collection. We remember your analytics choice and the optional random browser identifier in browser local storage and keep the temporary session information in session storage. You can change your choice using “Analytics preferences” in the footer. We honor Global Privacy Control and Do Not Track browser signals by keeping analytics off.

With the same analytics opt-in, this website also loads Google Analytics 4. It receives public page addresses without query strings or fragments, broad traffic-source categories and the interaction categories described above. We replace full referrer addresses and incoming campaign text with limited categories, and do not send inquiry answers, contact details, project attachments or account identifiers to Google Analytics.

Google Analytics uses first-party analytics cookies to distinguish browser visits and measure sessions. We configure these cookies with a 90-day expiry that can renew during an accepted visit. Google also processes technical connection and device information, such as browser information and an IP address at collection time, under its own privacy practices. Google Analytics may generate standard session and engagement events. Advertising personalization and Google signals are disabled in this website’s tag, and automatic enhanced measurement is switched off. See how Google uses information from sites that use its services.

Neither Google Analytics nor the optional network-organization lookup starts before you accept the current analytics notice. You can withdraw using “Analytics preferences” in the footer; this stops further collection and removes this website’s accessible Google Analytics cookies. Withdrawal does not undo information already sent. Global Privacy Control and Do Not Track keep Google Analytics and network-organization lookups off. Advertising trackers are not connected.

Inquiry attribution and optional videos

During your visit, the website uses your browser’s session storage to remember your first page, the referring website’s domain and campaign tags in the link you used. If you submit an inquiry, these details and your selected rental journey and the interactive experience that led to your request are included to help FORTS understand which pages, experiences and campaigns generate relevant requests. Full referring page addresses are not collected. Session storage normally clears when you close the browser tab.

Product animations hosted on this website may play silently when visible, with pause controls and reduced-motion support. External deployment videos are optional. A YouTube player loads only after you choose to open a video. The player uses YouTube’s privacy-enhanced domain, but playing a video still connects your browser to YouTube and may allow it to process information under its own privacy practices. Links to other websites are subject to those websites’ policies.

Questions, corrections or deletion

To ask about your inquiry information, request a correction or request deletion, email info@fortsservices.com. Include your inquiry reference if you have one. We may need to confirm your identity before acting on a request involving personal information.

FORTS Services
4650 Lyons Technology Parkway
Coconut Creek, FL 33073